888-908-9280 | International: 1-941-347-4920

FAQS

Here are a list of our frequently asked questions. If you still have a question after reviewing this page, please feel free to email us at customersupport@mmair.com or call us at 888-908-9280 | International: 1-941-347-4920!

What kind of warranty do your products have?

Every Mermaid Manufacturing AC unit and dehumidifier carries a 5 year warranty. The customer is responsible for shipping it back to us, but we will do the work and cover parts and labor to fix the unit.

How long will the product take to ship to me?

Right now we have a 3-Day express shipping, and you can expect that if the product is in-stock. If it is not and we have to build the unit before shipping it, it will take an additional 2 business days (so, 5 business days total).

How do I sign up on the website as a dealer?

If you are a current dealer or interested in becoming a dealer, please email us at customerservice@mmair.com or give us a call. We need to know the email address you would like to use on the account and we need to make some manual adjustments before your account will work correctly.